Normally I should be adviced when a software product comes to its end term as I ticked it ‘on’ in my account. So I cannot cancel the order nor subscription nor any automatic renewal. Even when entering the order numbers on their website to retrieve the password to be able to chase a copy of the invoices, no mail arrives in my inbox nor spam, nowhere. I have never received any order confirmation nor invoice for these Software products. Not understanding where these amount came from and for what service I have to pay for, have been checking my mails, spam, deleted items, my Paypal activities, Avast products, etc… On monday my Paypal account has been charged twice with the same amount by seller DRI*AVAST Software Digital River Ireland, Ltd. Avast STOLE MY INFORMATION to continue to pay themselves. I NEVER consented to this, I NEVER authorized them to make that payment. So I check the invoice and it shows the last 4 digits of my new CC, a CC that again I NEVER PROVIDED AVAST.Īvast somehow decided to take it upon themselves to save this CC information from most likely other online purchases and just input the info into their system renewing their own services. At first I thought this was an error because they had my old CC information on file. I first become confused because I had not purchased anything recently for 63 dollars and then I became incredibly angry and jumped over to my email to see if any emails were received from Avast, the night before 4-9-2020 there is an email stating that my avast subscription had been renewed. The first thing I see is a 63 dollar charge from DRI_AVST. Last night 4-10-20 I’m checking my bank statements just to make sure everything is good and there are no unrecognized charges. I paid them no mind because again, I had no interest in continuing using their service. At the time my account had an old card on file that I never updated and had no intention of updating because I was no longer interested in using their service.įor two weeks I kept getting prompts on my PC about my subscription about to expire and being offered a lower rate. Avast had emailed me stating that the auto renew had failed due to a declined card. Recently March 2020, my yearly subscription was about to expire. So I had Avast for a few years with no problems.
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